Thursday, March 07, 2013

Kohls Schmolls

Here's the deal: since June 2011 I have been receiving mailers from Kohl's Department Store to my address with my ex-wife's name on them. She has never lived at this address and I don't want to get them anymore. So, since June '11 I have been sending emails, letters and phone calls over and over again and I always get the same response. So I told the last lady who responded to me that I would share with all my friends on Facebook, Twitter and blog how this tells me a lot about their company. So, you don't have to read all of it. I just wanted to do as I said I would do and share with y'all some of the correspondence. It may not seem like a big deal to anybody else...and evidently that's the problem. Thanks for reading. Here's the last email: Dear Mr. Blair, Your e-mail was forwarded to my attention in the Executive Office of Kohl's for follow up and resolution. As it is my intent to provide our customers with quality service, I appreciate the opportunity to review your concerns. I regret your disappointment with receiving your ex-wife's mailers. I understand how frustrating this may be. As requested, I have forwarded your information to the Marketing Department for processing. Our mailers are printed and addressed six to eight weeks in advance and held with the US Postal Service until the delivery dates printed on the mailers. Due to these lead times required as part of the marketing process, it may take 12 to 16 weeks to stop receiving your ex-wife's mailers. I apologize for any inconvenience this may have caused. Mr. Blair, you are a valued customer, please do not hesitate to contact me at 1-262-704-9154 with any further questions or concerns. We look forward to serving you again. Sincerely, Tameya Tarkington Executive Correspondence Advisor Kohl's Department Stores Me: Thank you Ms. Tarkington. Unfortunately this is the same response I have gotten month after month. Everybody passes it on and nobody ever takes care of it. How hard could it be!? Nobody will take responsibility and just click "delete" over the name. Disgusting. It tells me a lot about your company. Somebody put in the effort to connect my address with her name but nobody will undo it. Prove me wrong.

2 comments:

Don Dodson said...

Kohls failed to learn from Taco Bell's example.

The Donald said...

What if they give you a 3-day, 80% off discount pass?